The Challenge

To strengthen its position in the logistics market, Shopbox Ltd. identified an urgent need to transform its digital platform, myshopbox.com, with the central objective of optimizing the user experience for sending packages from the United States to Saint Lucia and other regions of the Caribbean. The modernization was driven by the demand for a professional image and a good user interface, requiring a renewal of the visual design to project greater professionalism and an update of its technical functionalities. In addition, it needed to improve shipment management and real-time tracking.

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ShopBox cover

The Solution

DigitalProjex implemented a comprehensive solution that transformed the user experience and logistics management. A new, more fluid and intuitive user interface (UI) was designed, visually optimizing the dashboard, customer profile, package management, and billing. The technical architecture was strengthened through the integration of WebSockets to enable instant on-screen updates, an advanced system of automated notifications and emails regarding shipment status, and the use of Wasabi for more efficient package image collection.

The Result

This update significantly improves the company's operational efficiency through workflow automation and data centralization. It reduces human errors and speeds up customer service by facilitating improvements in management. For MyShopbox.com customers, it offers a superior experience with real-time status updates and an intuitive interface that simplifies package tracking and payment. This system improves trust, reduces purchase friction, and strengthens brand loyalty in the competitive international logistics market.

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